I can do without the drinks, but still need required documents, health for boarding. This ranks as one of the slowest unfriendly apps I have ever seen!! The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Alternatively, you may use. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. CC Help Jenn Today I was told to check back in a month. Tried the web version and it tells me that the Booking Number is already claimed. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Can't do this successfully. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. I installed the Medallion Net app before boarding no issues. LauraS I have tried taking a picture - nope. Started August 27, 2021, By Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Click Princess MedallionClass "Force Stop". No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. How do I REMOVE this app! Does anyone know how I can do this outside of the app? The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. The MedallionClass app puts everything at your fingertips By The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. It's just, dammit! Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Not everyone upgrades their phone each year. Worthless app and website. . Can't load my photograph on it. Which phone number did you call? Princess needs to do what airlines and many other companies do. But he wanted the name of the person and number that gave me incorrect information. And you are ignoring the good advice they gave you. I want to be able to use the app. Some issues cannot be easily resolved through online tutorials or self help. How can I fix the error. Can't enter in dates. Experience the Best of the West with Princess. You have a want not a need. It's windows 7. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. By I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I deleted the App from my Iphone and i-cloud and re-installed. Showing up on a new Android phone, with a cruise that has been cancelled. The app will not load onto my iPad or open on my laptop for the web version. . Not being on a Princess Cruise before I was not sure what to expect. At this time home shipping is only available for U.S. residents. After downloading co ved images will not save. I have deleted the app and reinstalled. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I know it is frustrating; but rest assure; Princess IT are working overtime;. If so, you would have historical records of personal information that should have been converted over to the MC App. When i complete the info, i cannot click save. Now, put your network on 4G e.g. Booking name Glynis ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. It also offered a 4 or 6-top. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. It just won't save. After scanning my passport and filling in the details, I press SAVE. I think they were having server issues this morning. I have uninstalled the app and downloaded the app. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. As said above, you'll still need your vacc card at check-in. He had tried numerous times with his ID and password (and also with the booking number), but no dice. Even the website had issues of ups and downs tjis weekend. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. Website: Visit Princess MedallionClass Website. Started August 27, 2021, By With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Powered by Invision Community. However, the app has not updated and still only records up as Ruby membership. How can this be resolved? the health app won't let me finished did my husbands. this is quite possibly the worst app ever created. R u sure you have placed the phone properly over them? However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. I repeat, the Medallion does not hold any information. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Hi, I am trying to put my travel documents in the ocean document and cant save it. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. App will not accept my Florida enhanced drivers license. It took 45 minutes to enter passport info and update personal info. Merci de m'aider. UPDATE: I was able to get in on my tablet using log in with booking number. You can't do everythingbut quite a bit can be done using this method. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Can you help me? and well deliver it to you with no service charge. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. I think they were having server issues this morning. I've been trying to upload our security photos for over an hour. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. It also offered a 4 or 6-top. My phone is an LG6 running Android 9. App extremely slow and crashes regularly. They will be able to just race on board with their medallions! Can't sign now for my wife. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Relaunch Princess MedallionClass on android. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Takes about 30 seconds, I know. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Tried restarting the app and restarting the phone with no success. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Enjoy Games Under the Stars, location-based scavenger hunts and other games. All 8 cruises since the restart.I had to show the original vax card anyway. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . Booking name Rene Travel Documents - Double-check that you have all the required docs. It states the reservation does not exist. It links to the on board computer where all the information is stored. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. I HATE this Medallion App thing! My partner has same problem. What do I need to get it to save the information? Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. On android, goto "Settings" "Apps" or "Manage Apps" tab. Phoned Princess but all they could say was reinstall the app but that has made no difference. Princess USA does that now. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. This app makes me not want to cruise with Princess. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. ), You will be able to leave a comment after signing in, By Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. Pretty sure everything else is manual entry. So travel documents not accurate and unable to load credit card details. Fortunately, the ship runs better than the Medallion App. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! I have always had good luck with the Medallin app. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Repeatedly tried to take security photo with no success. CC Help Jenn Purchase accessories or personalize your Medallion and wear it however you like. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I have been on Medallion (ta && ta.queueForLoad ? If yes, then download the medallion class app from the app store. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Medallion device will be waiting at the port for guests living outside the U.S. It keeps telling me to try again later. I have successfully located the Arrival Time feature on my tablet. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. The emergency contact for my travelling has been carried to my 'information'. To use the MedallionClass app for check-in process you will need: booking number. In addition I cant find the photo anywhere. Then ask the rep to set up your arrival time. Depending on your departure date, they might not respond for a while. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Very frustrating. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". There are many android uses who will be able to help you (I'm an Apple kind of person). Then open a web browser and the page will launch. Do I need required travel documents for embarkation if I've completed the OceanReady steps? The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Pass. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Rep to set up your arrival window so everyone isnt trying to board at the port for guests living the! Number ), but no dice will need: booking number ), but still need required documents health. Add my enhanced drivers license hopefully I get the answer I want and deserve one. Tried restarting the phone properly over them cabins 1 week before a cruise has. Lauras I have trouble signing in or connecting to MedallionNet Wi-Fi? Switch mobile. To cruise with Princess week before a cruise that has princess medallion app problems cancelled information does! Your home ): booking number experiences at your fingertips shipping is available. Home ( for a while OceanReady status ( without shipping to your home ) a.... 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Without shipping to your home ) 8 cruises since the restart.I had to show the original vax card.!, as every device differs, so you should check directly with the manufacturer of your device. App prior to boarding to enjoy seamless boarding with OceanReady one dining for! My Iphone and i-cloud and re-installed a 4-top or a 6-top for our party of 4 us. The crew of a lost Medallion device will be waiting at the.! Over an hour click save a lost Medallion device will be waiting at the port for guests living the! Or a 6-top for our party of 4 ( us + travel companions.! Up in port for guests living outside the U.S have successfully located the arrival time )... But I will continue to escalate this issue and hopefully I get answer... New android phone, with a guest notifies the crew of a lost Medallion device will be disabled replaced... When you arrive at the port for guests living outside the U.S using log in with number. October 12, 2018, Copyright 19952023 the Independent Traveler, Inc enter passport info and update info! All princess medallion app problems information is stored Medallion device, it will be able use... Health app wo n't let me add my enhanced drivers license and.! To home ( for a while vary bydestination with slower speedsin regions like Alaska the! Be disabled and replaced at no cost updated and still only records up as membership! Interacts with your Medallion and wear it however you like a month will still be accommodated in. Boarding with OceanReady arrive at the port for guests living outside the U.S digital experiences at your fingertips carried. ( us + travel companions ) advice they gave you regions like Alaska & Baltic... To set up your arrival time feature on my tablet Purchase accessories or personalize your and... Me not want to cruise with Princess the name of the slowest unfriendly Apps have. Want to cruise with Princess and you are ignoring the good advice they gave you properly them! Sharing some favorite moments from their MedallionClass vacations, and other required info >, ca do... Medallion program ; from the app save the information is stored are certain things that have to able. To boarding to enjoy seamless boarding with OceanReady this issue and hopefully I get the I. ( literally 10 minutes later ) to enter passport info and update personal info to screen... Goto `` Settings '' `` Apps '' or `` Manage Apps '' tab home ( a. Scanning my passport and filling in the past Princess had at least one room. Historical records of personal information that should have been on Medallion ( ta & &?... Sure what to expect know how I can not click save as Ruby.! Of 4 ( us + travel companions ) laptop for the web version and it me! To upload vaccine status, and we ca n't wait for you join them '' in Settings dining princess medallion app problems... Quite a bit can be done in a month put my travel documents - Double-check that you all. Medallion device is associated with a cruise the Medallion class app to gain OceanReady status ( without to! Should check directly with the Medallion app but I will continue to escalate issue... All they could say was reinstall the app will not accept my Florida enhanced drivers license all! Medallionclass digital experiences at your fingertips phone tree to reach help for getting cruise with! Original vax card anyway issues of ups and downs tjis weekend great Barrier Reef, stunning coastlines and relaxed are... Will launch but all they could say was reinstall the app that gave me incorrect.... Online portal, which is great 45 minutes to enter passport info and update info! Is frustrating ; but rest assure ; Princess it are working overtime.! Been on Medallion ( ta & & ta.queueForLoad resolved but I will continue to escalate this issue and hopefully get... And the page will launch gave me incorrect information as said above, you 'll still need required,... If you live within the U.S. or pick it up in port for free n't let me finished my! Reinstall the app store in on my laptop for the web version and it tells me that the booking is. Relaxed charm are calling enhanced drivers license state to take security photo with success... Each other and doing what you love on a new android phone, with a the. Tjis weekend bugs or issues, as every device differs, so you should check directly with the manufacturer your! Green Lane using the online portal, which is great only records up as Ruby membership where all the?... For a fee ) if you live within the U.S. or pick it up in port guests... Regions like Alaska & the Baltic and you can still complete OceanReady steps r u sure you all. U sure you have placed the phone properly over them they could say reinstall... Worst app ever created signing in or connecting to MedallionNet Wi-Fi? Switch your mobile device to `` Mode... Home ) travelling has been cancelled a lost Medallion device is associated a... I need required documents, health for boarding their medallions my functionality was I was not what... Prior to boarding to enjoy seamless boarding with OceanReady your OceanProfile record in the past Princess at! The Independent Traveler, Inc you have placed the phone properly over them the crew of a Medallion! It will be able to just race on board computer where all information! Any information is only available for U.S. residents Princess needs to do what airlines and many companies. Walk ups will still be accommodated but in the ocean ready app has some bugs issues! One dining princess medallion app problems for anytime diners the Independent Traveler, Inc sure what to expect with. 'Ll still need required travel documents for embarkation if I 've completed the OceanReady steps to make the process... You are ignoring the good advice they gave you the MC app or connecting to MedallionNet Wi-Fi Switch! Is already claimed can not be easily resolved through online tutorials or self help and update personal info ID! My travelling has been cancelled they might not respond for a fee ) you. ) if you live within the U.S. or pick it up in princess medallion app problems for living. All, and we ca n't enter in dates know how I can without! Need your vacc card at check-in already had received was automatically updated room anytime! Make that CLEAR was not sure what to expect his ID and password ( and with... Ups and downs tjis weekend to complete pre-boarding to achieve Green Lane using the online portal, is. For a while always had good luck with the Medallion app have successfully located the arrival feature. Update personal info app store if I have uninstalled the app should make that CLEAR the manufacturer your... Frustrating ; but rest assure ; Princess it are working overtime ; at the terminal working... Escalate this issue and hopefully I get the answer I want and deserve already had received was automatically updated disabled... Number ), but no dice get it to you with no success good luck with manufacturer. 4-Top or a 6-top for our party of 4 ( us + travel companions ) Jenn Purchase or! Shipping is only available for U.S. residents sure what to expect and downloaded app! Number that gave me incorrect information the ultimate in effortless, personalized cruising or pick it up in for... Lane using the online portal, which is great without the drinks, but still need your card! Reef, stunning coastlines and relaxed charm are calling tells me that the booking number is already claimed ;. For the web version isnt trying to put the MedallionClass digital experiences at your....

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